FAQs

Getting Started

Besides the cloud POS, we also provide shriram iFeedback guest feedback system, shriram iMenu tablet-based digital restaurant menu and restaurant pos system! On-premise Restaurant POS software for restaurant management.

Product Evaluation

Yes, you can. We provide a free trial in which you can learn to use and work with the system. You can use it with a preconfigured database available with the trial or configure your own database. You can even get our free configuration service if you prefer, whereby you can operate your real-time operations with your live environment data during the trial period. We highly recommend using live environment database while evaluating the software. Get the free trial here.

You get 14 days to try and evaluate the product. Although, you can always contact our sales team to confirm whether you will be able to extend your trial period or not.

No, you won’t have to start again, and your data will also remain as it is. That’s the benefit of cloud system. You will be able to continue working with your data as configured in the trial period once you purchase the services.

System Requirement & Browser Compatibility

restaurant pos system is a web based solution built with the help of SaaS Technology. It does not require high end hardware solutions but just requires good internet connection that is easily available worldwide. There is no need to install any software. All you need is 1) Web browser e.g. Google Chrome 2) Adobe Flash Player, and you’re done.

A normal computer that you use at your office or home and which could connect to internet will suffice the requirement. This helps restaurants to save their money from the investment in high end hardware. With this system, numerous restaurateurs like you can login and provide services to your guest, eventually saving your and your guest’s time.

While the software is web based and is accessible from all major web browsers, we highly recommend using Google Chrome, Mozilla Firefox, Microsoft Edge, Safari and Opera for best possible experience.

It is recommended that you put forward the reliability and quality of your Internet connection rather than the speed. restaurant pos system can run on connections as slow as 1 mbps, without any operational fluctuations. Not to forget that, having an alternate high speed connection from an another service provider can prove to be a good backup.

It is recommended that you put forward the reliability and quality of your Internet connection rather than the speed. restaurant pos system can run on connections as slow as 1 mbps, without any operational fluctuations. Not to forget that, having an alternate high speed connection from an another service provider can prove to be a good backup.

Safety, Security and Accessibility

We have arranged heavy-duty, industry standard server and network architecture which ensures maximum uptime, Data Center security, other connections and firewalls. To prevent loss of data due to any unforeseen situation, this information is continually backed-up to secondary and tertiary systems hosted on Amazon’s different servers located across the continents.

You need not worry at all, if your local machine gets infected by virus. Your data will be safe on cloud due to the powerful firewall and other security measures we take. You can always login from a different machine if required to access the system.

restaurant pos system has a provision to give access to a particular IP address, hence a user will not be allowed to access the system from another IP address. For that, he will have to request the admin to get the system access. In addition to this, the POS also has the usual profile based restrictions which work well with different users.

Downtime

restaurant pos system is a cloud based system which runs on a secure server at multiple locations. Availing the benefits of this technology, the system will save your backup, along with a backup of your backup data on a server guarded with firewall and other protection measures. As a result, you will be able to access your system from anywhere at anytime without any loss of your data.

Our maintenance and system update process is scheduled after a detailed thought process. We inform our clients beforehand about the system maintenance, along with the expected downtime. The time and scheduling is done keeping in mind the amount of traffic and the usage statistics of our system that is collected from across different geographical locations where our system is used; hence, minimizing any probable inconvenience.

Support, Training and Implementation

shriram offers various support options and can be reached through several platforms 24×7. Please visit our support assistance page for more details.

Yes, you can get personalized training from our support executives even in your trial period. You can follow this link to schedule a product training with us: Schedule Training

Yes, you can get personalized training from our support executives even in your trial period. You can follow this link to schedule a product training with us: Schedule Training

Online Training: Personalized training with a dedicated software trainer is available for free to you to help you with any questions or queries you may have and to provide an in-depth training of the system. You can schedule your training here.

Onsite Training: We provide on-site training and implementation in most of the countries over the world. It is carried out either by our local partner in your region or by shriram Training team. However, the training and on-site implementation cost will incur some charges depending on the location and number of days required for the training. You can always contact us to know more or request for on-site implementation.

Sales and Pricing

Yes, you can get a live demo of the product by contacting our sales team.

To find the pricing as per your requirements please fill the Price Request form and our sales team will be happy to provide you the pricing structure as per your software prerequisites.

There are no contracts or commitments when you start using the services. shriram POS being a recurring subscription software, does not require you to sign any such minimum period usage contracts.

In case of cloud based solutions, shriram by default charges you on monthly, quarterly or yearly payment preferences.

Since restaurant pos system is a cloud product, its service does not include any license fees or other hidden charges, instead we only charge subscription fees. For that, shriram provides various payment options like online credit card payment, bank transfer, Paypal, etc. Please contact our sales department for more information.

shriram offers a fully functional free 14 days trial version for you to evaluate the software. We even offer free implementation and training during the trial period. As we have a try before you buy it’s approach, we do not offer a refund for our products.

No. restaurant pos system runs exclusively on shriram’s secure server located in different continents around the world. However, if you want a POS system which can run on your server, you can check out our on-premise restaurant Management software restaurant pos system!.