Guest Self Service Portal

Automizing A To Z Of Hospitality Services

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Digital Guest Portal:

How does it benefit hotels?

On a booking made by your guests, the hotel software sends a confirmation email or SMS to them. This includes a link to the guest self-service portal along with its PIN. So, right from their booking to their departing, the digital guest portal lets them perform and manage various operations; which otherwise need to be performed by your hotel staff. This, in turn, benefits the hotels by:

  • Reducing guests’ waiting time
  • Capturing all your guests’ details
  • Enhancing guests’ experience
  • Upselling extra services

Safety Measures For COVID19

Ensure guests that your hotel is COVID-19 safety-compliant and highlight the various precautions you’re taking to make their stay safe.

Welcome Pop-up Box

Once your guest logs in to the self-service portal, a pop-up will appear highlighting the information related to COVID19 measures that your property is taking.

Do’s and Don’ts For COVID19

This is a special menu inside the guest portal that shows the COVID19 measures you are taking at your hotel along with its do’s and don’ts which your guests need to follow.

Know Your Guests

Engage with your guests even before they arrive at your hotel. Knowing these details of your guests will help you to serve them better with exactly what they are looking for.

Do’s and Don’ts For COVID19

This is a special menu inside the guest portal that shows the COVID19 measures you are taking at your hotel along with its do’s and don’ts which your guests need to follow.

Capture Guest Signature Digitally

The digital guest portal lets your guest capture and attach an image of their signature. This signature is then automatically updated on the GR card as well as the database of your hotel software.

Contactless Hotel Check-in

Let your guests maintain physical distance and complete their check-in from home or on the way to your hotel; thereby reducing their waiting time at your reception area.

Directions For Your Hotel

The ‘Find Hotel on Map’ option, lets your guest easily track the location of your hotel and get its exact directions from the portal itself.

Provide Transportation

Through the guest self-service software, your guests can easily make a request for a transport facility; thereby upsurging your hotel’s revenue.

Provide Self Check-in

No extra apps or installation, just a simple link to let your guests self check-in to your hotel and avoid the waiting time at your reception.

Share Room Information

The self-service portal notifies your guests about the assigned room at your property with details like the room number, room type and floor.

Receive Guest Requests Online

Enhance your guests’ experience like never before. Be it any kind of requests, all they need to do is just a click and you’ll be ready to serve them at your best.

Manage Group Reservation

Manage Group Reservation

For group reservations, this portal updates the group owner with all requests made by the members. Thus, leaving no chances of errors during payment or check-out.

One-click to Modify
Bookings

One-click to Modify
Bookings

The self-service portal allows your guests to amend their stay and even cancel their reservation. Further, it updates your front desk staff about these modifications; thus helping you take immediate actions.

Handle Guest Requests
& Queries

Handle Guest Requests
& Queries

The guest portal lets your guests easily request for any additional services that they wish to avail at your property. Further, you can respond to them instantly in case they have any queries.

Record Your Guest
Requests

Record Your Guest
Requests

This portal records and creates a time-based log history of the requests your guests have made at the hotel. You can easily monitor each of these and deliver them the best experience on time.

Digital Self Check-out

Happy guests are bliss. So, wave goodbye to your guests while they independently clear their payments and process their check-out from the guest portal.

Hotel Bill on Mobile

In the hotel self check-in system, your guests can any time check and download the estimated bill (till date).

Take Cashless Payments

The hotel self-service portal redirects your guests to a payment gateway page to make payments and settle their due amounts.

Offer Self Check-out

No need for your guests to inform the front desk staff about the check-out. They can simply do so from the portal itself (provided they have settled their pending bills).

Collect Guest Reviews

You can easily collect feedback on your guests’ stay experience. This helps you to know what they love about your property and the things that can be improvised.